Refund policy

25-Day Return Policy

We have a 25-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@merrlo.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Please do not send products back to the address shown on the original shipping package unless we specifically instruct you to do so.

You can contact us at support@merrlo.com with any questions regarding your return.

Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or incorrect. We’ll evaluate the issue and work to make it right.

Exceptions / non-returnable items
Certain items may not be eligible for return, including personalized products, gift cards, or items that have been used or damaged after delivery. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to exchange an item is to contact us at support@merrlo.com. If the return is approved, you may return the original item and place a new order for the replacement.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. The item must be returned in the same condition in which it was received, unused and in its original packaging, along with proof of purchase.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 12 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@merrlo.com.